A new function allows Uber users to report the slightest concern with a race, even before the end of the race.
A new On-Trip Recording function at Uber
A few days ago, the Uber group formalized its results for the last quarter, then announcing a loss of $ 1.1 billion, where the firm had already lost $ 1.2 billion in the previous quarter. Nothing to worry about the group, which is still aiming for profitability from this year 2020. An Uber who has also launched a new “On-Trip Reporting” function, to allow users of the service to report a concern, in real time.
A new option that allows users to report a concern to Uber regarding their transportation … while they are still on board. This avoids waiting until the end of the race to report any form of complaint, which is obviously not urgent. A function integrated into the emergency button of the application.
For example, users can report bad behavior such as reckless driving or inappropriate questions to Uber while traveling and send details to Uber security while the journey is underway. A way to give feedback in real time.
“People are always on the move. This new “On-Trip Reporting” feature gives them the opportunity to report information as they come to mind, while they are thinking about it. What we want the public to know is that if it makes you uncomfortable, then yes, we want you to report it, “said Tracey Breeden, Global Head of Women’s Safety and Violence sexist at Uber.
For their part, drivers affected by an On-Trip Recording will receive a little reminder of the rules from Uber. Obviously, the information transmitted by users is strictly confidential and the driver has no way of knowing the identity of the person making a complaint.
For Uber, the tool will help the company identify the types of problems that occur and locate them more precisely.
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