You press the power button on your computer and nothing happens. It’s extremely frustrating and destabilizing. What to do when your desktop, laptop, or tablet won’t start? Follow my tips below.
DO NOT PANIC
Most people tend to panic at a computer that won’t start up, worried that all of their precious data will disappear forever.
The most common reason why a computer won’t start is a problem with a piece of hardware.
This hardware issue is often not a hard drive issue, so the part of your computer that stores all of your files is saved. In most cases, all of your documents are secure but simply not accessible during the outage.
DELETE A VIRUS
There are many reasons why a computer does not turn on.
One of them is the presence of a virus that paralyzes your computer.
To do this, use a program such as the free Panda cleaner, which you can install on a backup USB key to disinfect your computer if it is infected and does not start for this reason.
Once the USB drive is installed on your computer, it should boot from the drive and the virus cleaning wizard will appear so that you can get started.
Once the scan has started and then finished, the virus or viruses will be removed.
If the computer does not start using the USB stick, follow the steps below.
ISOLATE THE COMPUTER
Disconnect the network cable from the computer to disconnect it from any other computers. This prevents malware from spreading to other machines on your network.
RESTART IN SAFE MODE
Turn on the computer and press F8 repeatedly until you get to the Windows start menu.
Use the arrow keys to select Safe Mode, then press Enter.
When you start a system in Safe Mode, Windows loads only the programs needed to start the operating system.
Systems compromised by viruses sometimes start in safe mode, which allows you to resolve the problem.
If the computer does not start in Safe Mode, Windows must be reinstalled.
Launch your antivirus software and run a full scan. Clean up all traces found by the antivirus and restart in safe mode. Repeat this procedure until no more traces are found.
Restart the computer and see if Windows loads normally. If this is not the case, you must reinstall the operating system. Save all of your data on an external hard drive and continue to the next section.
Insert your Windows installation disc into the DVD drive. Restart the computer and press the appropriate key combination to display the boot menu.
The combination you need will flash briefly on the screen during system startup.
Select your DVD player using the arrow keys, and press Enter.
Press any key on the keyboard to start the disc when prompted. Follow the on-screen instructions to reinstall Windows.
When prompted, perform a “normal” format of the drive, which will erase all data. The Quick Format option will not erase the drive and may allow the return of malware.
This article was written by the partner as part of a sponsored partnership with Panda Security
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